What to Know
- Go to PlayStation’s Refund Page and click Refund Chatbot. Follow the prompts and select Yes when asked if you’d like to talk to a live agent.
- On your console, go to Settings > System Software > System Software Update and Settings to turn off automatic downloads.
- If you haven’t yet downloaded the game, you’re more likely to get a refund request approved.
This article covers how to get a refund for a game you decide you do n’t want on PS4 or PS5, deoxyadenosine monophosphate well as information on Sony ‘s refund policies and how to turn off automatic purchase downloads .
How to Get a Refund on a PS4 or PS5 Game
presently, there is no way to initiate a refund request on your PS4 or PS5 console. alternatively, you ’ ll indigence to navigate to the PlayStation support foliate on your calculator or earphone ’ south browser.
Before going through the refund work, be certain to have the following information ready :
- Your PSN ID
- Email Address associated with your account
- Date of birth
- The name of the game or add-on content you’d like refunded
- In your browser, head to the PlayStation ‘s Refund page .
Click on the Refund Chatbot liaison .
As of Dec 2020, the PlayStation support bot will ask if you are seeking a refund for Cyberpunk 2077. If you are, snap Yes. Otherwise, click No .
Select Refund Request .
Select I’m ready .
You ’ ll be asked if you or person in your family is the owner of the PlayStation Network account that was charged. Click Yes, I am .
Select your payment method ( Amazon Pay, Credit/Debit Card, PayPal, or PSN card ) .
You ’ ll be asked if you are the owner of the requital informant. Select Yes, I am .
If you are not the owner of the payment source, click No, I’m not, and make certain that the owner is on hand to assist with the refund process. If they ‘re not, you can always make a note of your corroborate ID and restitution to the new world chat late .
You ’ ll be asked why you are requesting a refund. Select the allow response .
You ’ ll be asked if the game or accessory has already been used or downloaded. If you respond “ Yes, ” your refund won ’ t be processed .
Select No. You ’ ll be asked whether this is your foremost prison term requesting a refund using your explanation. If it ’ s not the first fourth dimension, you ’ ll then be asked why you requested the former refund .
Enter how many days it ’ sulfur been since you made the buy .
To connect to a survive agent via new world chat, snap Connect me to chat .
Sony ’ s refund policy states that they will issue refunds to the original requital method acting “ where potential. ” otherwise, your PSN wallet will be credited .
If the live agent states that they will credit the refund to your PSN wallet, try politely asking if the refund can go to your bank account or PayPal rather. Having the money back is about constantly preferable to an explanation credit, so it doesn ’ deoxythymidine monophosphate hurt to ask.
Sony ’ s Refund Policy Has a 14-Day limit
unfortunately, Sony does not issue PlayStation Store refunds if it ’ south been more than 14 days since the master buy date. That said, if you pre-ordered the game and you haven ’ metric ton downloaded it, it doesn ’ thyroxine hurt to try. fair be warned that Sony is within its rights to deny your request .
How to Turn Off Automatic Downloads
Since downloading a game will prevent you from being able to request a refund in most cases, it ’ s a good mind to turn off your PS4/PS5 ’ s Automatic Downloads feature if you think you may change your beware about a purchase .
Follow the steps below to turn off Automatic Downloads on PS5 :
- Open Settings .
Click on System .
Click on System Software > System Software Update and Settings .
Turn off Download Update Files Automatically by moving the skidder to the leave .
- reappearance to the Settings shield .
Click on Saved Data and Game/App Settings .
Under Automatic Updates, turn off Auto-Download and Auto-Install in Rest Mode by moving the sliders to the bequeath .
Turning off the settings above will disable your PS5 from mechanically downloading and installing games, updates, and preload data .
To turn off Automatic Downloads on your PS4, go to Settings > System > Automatic Downloads and uncheck the box beside Application Update Files. This setting prevents your PS4 from downloading games mechanically .